Contact OSM support
For account help, sign-in or password support, a technical issue, or a question about OSM, email our support team. Please include the email address used for your account and a short description of what happened. Do not send your password.
[email protected]
Safety and reports
If someone’s profile or message concerns you, use the in-app Report or Block tools where available. You can also email us with enough detail to identify the issue. We review safety reports and may take action under our community and safety processes.
For an immediate emergency or safety threat, contact your local emergency services first.
Your account and privacy
You can permanently delete your account from Settings in the app. Deletion is designed to remove your account and associated profile data from our active services, subject to limited records we may retain when required for security, fraud prevention, legal obligations, or the resolution of disputes.
For information about how OSM handles personal information and the choices available to you, read our Privacy Policy.
Password reset codes are sent only to the email address associated with the account. We will never ask you to send us your password.